This Privacy Policy explains how AutoBase Repair Hub ("we", "us", "our") collects, uses, stores and protects your personal data when you visit autobaserepairhub.com, contact us, or use our bodywork, mechanical or accident claim management services at our Wembley workshop.
We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
AutoBase Repair Hub is the data controller for personal data collected through this website and in connection with our repair and claims services. Our contact details are:
Trading Name: AutoBase Repair Hub
Workshop Address: Unit 6C, 255 Water Road, Wembley, HA0 1JW, United Kingdom
Email: [email protected]
Phone: +44 7577 040233
Full company registration and VAT details are available on request.
2. What Personal Data We Collect
Depending on how you interact with us, we may collect:
- Identity data: first name, surname and, where relevant, insurer or fleet reference numbers
- Contact data: email address, telephone number, postal address and message content
- Vehicle data: registration number, make, model, mileage and damage description
- Accident and claim data: accident date/location, fault status, third-party details and insurer correspondence relevant to your claim
- Booking and transaction data: appointment dates, work authorisations, estimates and invoices
- Technical data: IP address, browser type, device type and general location derived from IP
- Usage data: pages viewed and referral source when you use our website
We only collect personal injury details where you choose to share them in connection with signposting injury support, and we handle any such information with additional care.
3. How We Collect Personal Data
- Direct interactions: when you complete our contact/claim form, email us, call our listed phone number or visit the workshop
- Claim handling: when we liaise with insurers, recovery agents or courtesy car providers on your behalf
- Automated technologies: server logs and essential cookies required for basic website operation (see our Cookie Policy)
- Third parties: insurers, brokers or recovery companies may share accident-related data with us where you have instructed a claim
4. How We Use Your Personal Data
- Respond to enquiries and provide quotes for bodywork, mechanical or accident repair work
- Manage insurance claims on your behalf, including recovery, courtesy car and insurer correspondence
- Book appointments, carry out authorised work and maintain service records
- Issue invoices, process payments and meet accounting and tax obligations
- Contact you about work progress or collection arrangements
- Improve website content, navigation and security
We do not sell personal data and we do not use social network advertising pixels on this website.
5. Legal Basis for Processing
- Contract: to provide the repair or claim management service you request
- Consent: where you submit a contact form or ask to be kept updated
- Legitimate interests: to operate, secure and improve our website and workshop, and to respond to reasonable business enquiries
- Legal obligation: accounting, tax and insurance regulatory record-keeping
6. Data Sharing
We may share data with insurers, brokers, recovery agents, courtesy car providers, parts suppliers, payment processors and accountants who help us deliver the repair or claim you have asked for. These providers may only use data on our instructions and must apply appropriate security measures.
We may also disclose data where required by law, court order or regulatory authority.
7. International Transfers
Some technology providers used to deliver fonts, website assets or business software may process data outside the UK. Where this occurs, we rely on appropriate safeguards such as UK adequacy regulations or contractual protections.
8. Data Retention
- Enquiry records: typically reviewed within 30 days and archived or deleted when no longer required
- Job cards and invoices: retained for accounting, tax and warranty periods as required by law (typically up to 6 years)
- Claim files: retained for the duration of the claim plus a reasonable period afterwards for dispute or audit purposes
- Website logs: retained for a short operational period for security and troubleshooting
9. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure in certain circumstances
- Restrict or object to processing in certain circumstances
- Request data portability where applicable
- Withdraw consent at any time where processing is based on consent
To exercise these rights, email [email protected]. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
10. Security
We use reasonable technical and organisational measures to protect personal data, including secure hosting, access controls, locked premises and limited internal access to customer and claim records.
11. Children's Privacy
Our website and services are intended for vehicle owners and drivers. We do not knowingly collect personal data from children under 13 without parental consent. If you believe a child has provided data to us, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected on this page with a revised "Last updated" date.
13. Contact Us
For privacy questions or data requests, contact:
Email: [email protected]
Phone: +44 7577 040233
Post: AutoBase Repair Hub, Unit 6C, 255 Water Road, Wembley, HA0 1JW, United Kingdom