Two accident types
What changes between fault and non-fault claims
Non-Fault Accident
The other driver was responsible
- No excess to pay
- No-claims bonus protected
- Free, fast vehicle recovery
- Full claim management start to finish
- Like-for-like courtesy vehicle
- Complimentary wash on collection
- Support with injury claims if needed
Fault Accident
You were responsible, or it's unclear
- Excess may apply (policy-dependent)
- No-claims bonus not automatically protected
- Free, fast vehicle recovery
- Full claim management start to finish
- Like-for-like courtesy vehicle
- Complimentary wash on collection
- Support with injury claims if needed
What "full claim management" actually covers
- Reporting the accident to the relevant insurer(s) on your behalf
- Arranging recovery of your vehicle to our workshop
- Booking a like-for-like courtesy car for the duration of repairs
- Providing a repair estimate and agreeing scope with the insurer
- Keeping you updated with progress throughout
- Signposting personal injury support where relevant
Just had an accident?
Call us now or fill in the claim form — we'll take it from there.